Wildland Fire Application Information Portal

wildfire.gov

My Role

  • Lead UX Designer

  • Lead UI Designer

  • Assistant Project Manager

Customer/Stakeholders

  • Fire and Aviation Management

  • United States Department of the Interior

  • United States Department Of Agriculture

Project Objectives

  • Enhanced User Experience: Provide a more intuitive, visually appealing, and consolidated experience for users accessing wildland fire resources and applications.

  • Improved Accessibility: Ensure that the website is accessible to users with disabilities, adhering to WCAG standards.

  • Streamlined Navigation: Create a clear and logical navigation structure that guides users effortlessly to their desired information or applications.

  • Consistent Design: Establish a cohesive design language that maintains consistency across the entire website, enhancing brand recognition and user experience.

Requirements

  1. Consolidate Resources: Integrate the FAMIT Portal into the Wildland Fire Application Information Portal, providing a single, unified platform for accessing all relevant resources.

  2. Simplify Application Access: Develop an intuitive and efficient interface that allows users to easily discover, access, and utilize the available applications.

  3. Optimize Information Architecture: Organize content in a logical and hierarchical manner, ensuring that users can quickly find the information they need.

  4. Enhance Visual Appeal: Design a visually appealing and modern interface that is both aesthetically pleasing and functional.

  5. Prioritize User Testing: Conduct regular user testing to gather feedback and ensure that the website meets the needs and expectations of its target audience.

  6. Address Accessibility: Ensure that the website adheres to WCAG guidelines, making it accessible to users with disabilities.

  7. Optimize for Mobile: Design the website to be fully responsive and optimized for mobile devices, catering to the growing number of users accessing information on smartphones and tablets.

Results

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Results 〰️

Project Results:

The Wildland Fire Application Information Portal (WFAIP) project successfully transformed the legacy Drupal 7-based FAMIT Portal into a modern, user-centric Drupal 10 platform. This migration was instrumental in ensuring the continued accessibility and usability of vital wildland fire resources and applications.

Key UX/UI Achievements:

  • Intuitive Interface: The new WFAIP boasts a more intuitive and user-friendly interface, making it easier for firefighters, communications personnel, and other stakeholders to navigate and access necessary information.

  • Streamlined Workflows: By consolidating resources and applications into a single platform, we've optimized workflows and reduced the time users spend searching for information.

  • Inclusive Design: The WFAIP is now fully accessible to users with disabilities, meeting WCAG 2.1 AA standards, ensuring that all users can access and utilize the platform.

  • Enhanced Security: The migration to Drupal 10 provides a more robust security foundation for protecting sensitive wildland fire data and applications.

  • Scalable Platform: The WFAIP is built on a flexible and scalable platform, enabling future expansion and integration of new tools and resources

Measurable UX/UI Outcomes:

  • Reduced Support Inquiries: A 20% decrease in user support inquiries related to navigation and application access issues.

  • Increased User Satisfaction: Improved user satisfaction as measured by user satisfaction surveys.

  • Faster Load Times: Reduced website load times, enhancing user experience and reducing frustration.

  • Improved Search Functionality: More relevant search results, leading to faster and more efficient information retrieval.

  • Enhanced Mobile Experience: Increased mobile responsiveness, resulting in higher mobile traffic and engagement.